Craig S @Craigscruises Reviewer (23) 01/11/2021
65.15

Mixed review

I liked

If you enjoy large ships ( over 4000 passengers) then this is for you

I didn't like

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Comment

Cruise number 54 Costa Cruises – Costa Smeralda 20th January to 27th January 2020 Cabin number: 15250 - midship , Deck 15 - Premier Balcony Cabin Total pax : 6554 , Crew : 1646 : Decks : 19 Eventually we get to cruise on the brand new ship after a delay in delivery of 2 months and rebooking’s being made we get to cruise on the 5th departure. The week started with Storm Gloria hitting Barcelona 2 hours before our arrival, hence preparing ourselves for some disruption. However British Airways got us into BCN on time. Our private transfer got us to the port in a good 30 minutes and that’s where the disruption started. The non-planning and lack of communication by Costa portside and front desk on board was very clear. With over 1000 passengers disembarking and 1000 plus embarking all in the same 20m sq hall which was 7km away from the ship. Needless to say it took 4 hou


Cruising area
Western Mediterranean
Experience
Cruised (7 days)
Language
English
Period
Jan 2020
Who cruised?
Couple
Nationality
United Kingdom

Ports of call: Barcelona – Palma – at sea – Civitavecchia – La Spezia – Savona -Marseille – Barcelona

Embarkation and disembarkation
  • Embarkation
State room
  • Comfort and design
  • Cleaning/Maintenance
Common areas
  • Comfort and design
  • Cleaning/Maintenance
Staff
  • Kindness
  • Efficiency
On board services
  • Gym and Spa
  • Shops
  • Theater shows
  • Internet service / Wi-fi
  • Casino
  • Baby club / Teen club
  • Guest service
  • Entertainment
  • Bar service
Food
  • Main restaurants quality
  • Buffet restaurants quality
  • Speciality restaurants quality
Final evaluations
  • Would you cruise this ship again?
  • Do you recommend this ship?
  • Value for money
  • Language assistance

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