William B @william.beeman New Contributor (1) 03/05/2023
86.60

Exceptional Care on the Part of the Holland America Staff

I liked

Exceptional care on the part of the Holland America staff.

I didn't like

Limited Dining options of variable quality. mediocre entertainment.

Comment

We took a cruise around South America. The itinerary was exciting, and we had good weather throughout. I was traveling with a mobility scooter rented from Special Needs at Sea, Holland America's vendor. I had problems with the scooter, which the staff on board was quickly able to fix. Unfortunately I also contracted Covid and was quarantined for several days. The staff took excellent care of me, with special cleaning crews, daily medical attention, and special meal service to my room. Their kindness went beyond all expectations. The ship has a limited number of dining options--only two specialty restaurants. The main dining room and Lido buffet had some exceptional meals, but often was somewhat ordinary. Still we felt well fed. The two specialty restaurants were very good, Canaletto being the better of the two. Room service was available 24 hours at no extra charge. The ship's crew and staff were helpful, attentive, and unfailingly pleasant. They made this cruise a pleasure.


Cruising area
Southern America
Experience
Cruised (31 days)
Language
English
Period
Mar 2023
Who cruised?
Couple
Nationality
United States

Ports of call: Buenos Aires, Montevideo, Stanley(Falkland Islands). Ushuaia, Punta Arenas, Puerto Mott, Santiago, La Serena, Lima (Callao), Manta, Panama Canal, Aruba, Ft. Lauderdale.

Embarkation and disembarkation
  • Embarkation
State room
  • Comfort and design
  • Cleaning/Maintenance
Common areas
  • Comfort and design
  • Cleaning/Maintenance
Staff
  • Kindness
  • Efficiency
On board services
  • Gym and Spa
  • Shops
  • Theater shows
  • Internet service / Wi-fi
  • Casino
  • Baby club / Teen club
  • Guest service
  • Entertainment
  • Bar service
Food
  • Main restaurants quality
  • Buffet restaurants quality
  • Speciality restaurants quality
Final evaluations
  • Would you cruise this ship again?
  • Do you recommend this ship?
  • Value for money
  • Language assistance

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